The Future Of Freight Forwarding – The Trends You Need To Know
- Freight forwarders are bit sceptical about the future of
their company because of the competition and global economy. This uncertainty can be removed by
adopting technology in to their business. There is an increase in competition now than before
because of new players emerging in the market and some of the existing players offering
Warehousing, Transportation or other services are plunging in to Freight forwarding business
- The reason to lose business to the competition is that the
shipper is now more concerned on moving the goods to the delivery point and not worried about
the service or service providers. This makes the freight forwarding business to differentiate
themselves only with the pricing and not on the quality of service. To win the customers over
pricing the best solution is to adopt an appropriate software to automate the business process
and improve the customer experience by providing ease of doing business with self-service
options to the customers using technology.
- The business is getting complicated because of fluctuating
costs & rates and freight forwarders are unable to give reliable quotes to their customers. By
choosing a solution which gives them an option to manage tendering process, maintain the
contracts with customers & Service providers to enable them provide accurate cost effective
quotes to win the competitors over pricing. As the customer expectation is more on the faster
and cheaper services, bringing in automation to the freight forwarding business is more
important to win over the race with the competition.
- ZEALIT ERP enables the freight forwarding businesses to
provide accurate quote by managing the rates with customers & costs with service providers and
automating the business operation by providing self-service options through the customer portal.
ZEALIT ERP eliminates the need of managing multiple systems in a complex business environment as
it comes with full-fledged finance & accounting and HRMS modules.